I was disappointed with my recent experience here due to poor communication and a lack of transparency. First, the final invoice I received was not itemized, leaving me completely in the dark about the breakdown between parts and labor costs. Secondly, I was quoted a one-hour wait for a part delivery, but it ended up taking several hours. Had I been given an accurate time estimate upfront, I would have simply rescheduled my appointment. The shop needs to improve its billing clarity and respect for customers' time.
Reviews
honest , great customer service
Thank you for your kind words, Greg! We appreciate your feedback and are thrilled to hear that you had a great experience with our team. If you have any questions or need further assistance, please don't hesitate to reach out to us at (713) 779-9140. We're here to help! -David
First time dealing with David (owner) and he was awesome. Honest and fast service. I ended up needing 2 new tires (thought it was something way worse and he found out it wasn’t *yay*) he didn’t have them in stock but was able to get them delivered and replaced all within the same day. Thank you 10x over for helping me in a pinch!! 10/10 recommend to anyone who need fast reliable service.
Hi Kacie! Thank you for the amazing review! We're ecstatic to hear that your experience with David was top-notch. We strive to provide honest and speedy service to all our customers, so we're glad that you felt taken care of. If you ever need anything in the future, don't hesitate to reach out to us at (713) 779-9140. Take care! -David
Thank you for the 5-star rating, Crystian! We are thrilled to hear that you had a great experience with us. If you have any questions or need further assistance, please don't hesitate to reach out! We're here to help. -David
Hi Ketul! Thank you for your 5-star review! We're thrilled to hear that you had a great experience with us. If you have any questions or need further assistance, please don't hesitate to reach out to us at (713) 779-9140. We're here to help! -David
Hello Nahum! Thank you so much for the fantastic five-star rating! It was a pleasure serving you. If you have any questions or need further assistance, please don't hesitate to contact us at (713) 779-9140. We're here to help! -David
Have been the best keeping up with all my vehicle through the years! Thank you guys!
Thank you for your kind words, Lucia! We take pride in providing exceptional service to all our customers. If you have any questions or need further assistance, please feel free to reach out to us at (713) 779-9140. We're here for you! -David
Thank you
I had an excellent experience with Apex Automotive Care. The team was professional, knowledgeable, and honest from start to finish. They took the time to explain the work that needed to be done and completed everything efficiently and at a fair price. My vehicle is running better than ever, and I truly appreciate their attention to detail and outstanding customer service. It’s refreshing to find an automotive shop you can trust. I highly recommend Apex Automotive Care to anyone looking for reliable, high-quality vehicle maintenance and repairs!
Thank you for choosing Apex Automotive Care, Emad! We strive to provide exceptional service to all our customers, and we're thrilled to hear about your excellent experience. It's great to know that our team's professionalism, knowledge, and honesty stood out during your visit. If you have any further automotive needs, please don't hesitate to reach out at (713) 779-9140. We're here to help. -David
The service was fast and on point. The A/C is now working fine.
Thank you for the great review, Mr. Karra Hassan! We are delighted to hear that our service was fast and on point. It's wonderful to know that your A/C is now working fine. If you have any more questions or need further assistance, please don't hesitate to reach out to us at (713) 779-9140. We are here to help. -David
